Tools Owner Perspective
1.What products can I post on Tool4Rent.net?
Presently, we are targeting at the following categories and the catalogue will keep increasing with each passing day. So, practically, everything that can be listed for Rent. Hand Tools, Power Tools, Small Construction equipment, Landscaping tools, Plumbing Tools, Electrical tools, Power generators, etc.
2.What are the steps involved in posting a product?
Three steps is all it take to post your product on Tool4Rent.net. Provide your product details, address and set your preferences. That's it!
3.What details do I need to provide for my product?
Title and Description of your Product along with some high quality images & specifications. Condition & Date of Purchase Cost Value and Rental Details along with any Security Deposit. A Youtube link showing operating instructions is highly encouraged.
4.What is rental value and how much should I put?
Rental Value is the hourly/daily/weekly/monthly rent you want to charge for your product. Please send us your queries using the Contact Us Option in case you have questions regarding rental value. We will be more than happy to help you. We are asking you charge at least 30% less than United Rentals and Home Depot to benefit the tool borrowers.
5.What is the security deposit I should put?
The security deposit should be close to your product value on the present day. This will help you repair / replace any issues that occur with your product during rental cycle.
6.Can I upload more than 1 product at once?
Yes, If the products are the same. E.g 10pcs Power Drills of same specifications. can be uploaded at once
7.What address do I need to provide and why are proofs needed?
Please provide the address of the location of the product. Proofs enable us to verify the user and the product and this will help us in any case of disputes
8.What are preferences settings? Can I change it in future?
Preferences are for your convenience. You can decide if you want to partner with Tool4Rent.net for logistics or you can deliver the product on your own. Insurance can also be opted for as the insurance will cover for any theft of product during rental cycle. Location preferences help you decide if you want to rent the product in only specific locations or anywhere across US.
9.What is calendar preference?
You can use the Calendar to mark the days you want to rent the product. Open Calendar - IF this option is selected, your product is available for rent on any of the dates. Selected Dates - If this option is selected, your product is available only on the specific dates.
10.Can Tool4Rent.net help me in uploading my products?
Sure, we can.Please send us your queries using the Contact Us Option. We will be more than happy to help you. When will my posting be live on site? Will I be notified? Your product will be available to rent as soon as our team reviews your posting.
11.Where can I view and manage my posting?
You can view and Update your listing from your Dashboard. My Dashboard -> My Machines
12.Can I edit my posting after it is posted on site?
Yes, But your update will be again reviewed by our team
13 How do I manage my calendar? Can I block/unblock dates for my posting?
You can view and Update your listing from your Dashboard. My Dashboard -> My Postings -> Postings -> View and Manage Listing -> Calendar
14. How will I receive rental requests? Do I have to accept them?
To make it seamless, you don’t have to accept any rental requests.Your rental requests are displayed on your dashboard My Dashboard -> Machine Request. The renter details are updated on the dashboard. All the rentals/renters are moderated/verified.
15.How will I know, who is renting my product?
My Dashboard -> Machine request. The renter details are updated on the dashboard. All the rentals/renters are moderated/verified.
16.How does delivery and pick up of product work for rental transaction?
Tool4Rent.NET Logistics - Our logistics partner will pick up the product after a rental has been confirmed and deliver it to the renter. Once the rental is complete, the logistics partner picks up the product from the Renter and delivers it back to the Owner. The cost of logistics has to be borne by both the Owner and the Renter. Owner Logistics - The owner will be responsible for the delivery and the pickup of the products as per the rental cycle dates.
17.How will I be notified when product runs into an issue during rental transaction? Who is responsible for getting it repaired?
Tool4Rent.net customer service will call you should there be any issues with the product during the rental cycle. The responsibility will be with you to get the product back to a working condition.
18.When and How will I be paid the rental amount?
Tool4Rent.net handling charges and logistics expenses(if any) will be deducted and the rest of the transaction amount will be paid through a bank transfer at the end of the rental cycle. You can update your Bank Account Details from your Dashboard. My Dashboard -> My Bank Details
19.What if my product got damaged during the rental cycle? How can I claim Security Deposit?
If the product gets damaged, please call the customer services within 24hrs of getting your product back from the rental cycle. Explain the issues clearly and provide supporting documents like pictures of the damaged product, rental transaction reference number. Tool4Rent.net customer service will revert back with a confirmation on the receipt of the complaint and an approval to go ahead with the repairs. You will have to submit supporting documents like estimates and bills for all kinds of the repair/service works via email to Tool4Rent.net customer services within 1 week of your complaint. Tool4Rent.net, after reviewing the supporting documents, can transfer the cost of repair from the deposite collected from the renter.
20.Is my rented item protected from any adverse conditions?
Yes, your rented item is protected from some specified damages* that may occur when it is in possession of a rentee.
Renter Perspective
1.What products can I rent on Tool4Rent.net?
Presently, we are targeting at the following categories and the catalogue will keep increasing with each passing day. So, practically, everything that can be rented will be available on rent. Appliances,Automobiles,Camera Equipment,Furniture,Gaming,Kitchenware,Laptops & Computers Peripherals,Mobiles & Tablets,Musical Instruments,Sports & Fitness,Toys&Games,TV
2.What are the steps involved in renting a product?
Simple. Search & Choose a product, when do you want it and Make the Payment.
3.What details do I need to provide to rent a product?
Name, Address for Delivery along with Identification & Address Proofs
4.Why do I need to provide documents to rent a product?
Proofs enable us to verify the user and the product and this will help us in any case of disputes.
5.How genuine is the product ?
All the products and users are verified by us. So, rent with confidence.
6.When do I need to make payment for rental cycle and what are the components?
The rental amount has to be made at the time of rental. It includes the total rental amount, Security Deposit, Handling Charges, Goods and Services Tax and Logisitcs if applicable.
7.When will the security deposit be returned?
The security deposit is returned once the product is delivered back to the owner and no claims of damage are made within 24hrs of receiving it.
8.How does a rental cycle work? When can I start using the product?
Rental starts at 3PM on the first day of booking and ends at 3PM on the last day of the cycle. The Product will be delivered between 9AM and 3PM.
9.Can I put my rental on hold during the rental cycle ?
No. The current rental has to be cancelled and the product has to be rebooked. Appropriate cancellation charges will be applicable. if a renter cancels a booking which has remaining days of rental period as less than a month, then there is no refund. If the remaining days of rental period are more than a month then he will be charged for the days of usage and a month additionally, and the remainder amount will be given as coupon.
10.Can I reject a product during delivery?
Yes, you can under certain circumstances. If a faulty product is received, the issue has to be reported before 6PM on the day of delivery. A verification is completed and based on the report, refunds and penalties are applied on the responsible parties.
11.How can I cancel my reservation? Are there any charges?
Yes, but charges apply based on the timeline below :
1) Renter can cancel a booking with no charge 1 week prior to the booking start date.
2) Renter will be charged 25% of Rental Amount already paid, if booking is cancelled 4 days prior to start date.
3) Renter will be charged 50% of Rental Amount already paid, if booking is cancelled 2 days prior to start date.
4) Renter will be charged 100% of Rental Amount already paid, if booking is cancelled anytime after point 3 and before 3pm on start date.
12.How do I report when product runs into issue during rental period ? How will it be fixed?
Please report the issue to the Call Center as soon as the product runs into any problem. The dispute will be taken up by Tool4Rent.net and the owner will be notified. It is owners responsibility to get the product back to working condition. If it is an issue because of the negligence of the renter, then appropriate penalities are applied.
13.How will I be compensated for downtime of product during rental cycle?
The rental cycle is stopped for that much amount of time based on rules below :
There is no action taken and rental period/transaction would continue as it is, If product issue is fixed:
1) Within 12 hrs of time of reporting when rental period is less than 3 days.
2) Within 24 hrs of time of reporting if rental period is more than 3 days. If the down time of product extends more than the specified time in both cases, then renter can extend the booking for down time period if calendar dates are available or claim a coupon which is equal to the rental value of down time and can be used for future bookings.
14.Will I be charged if product is damaged during rental cycle?
Yes.The cost of fixing the product would be deducted from your deposit amount by owner when he makes the final claim at the end of rental cycle.
15.Can I extend my rental cycle?
No. The product has to be booked again
